Last updated: August 11, 2025,

At Kelachandra, we prioritize customer satisfaction and product quality. Our Refund and Cancellation Policy is designed to ensure transparency, fairness, and efficiency in all return and cancellation requests. This policy outlines the terms and conditions under which such requests will be processed.

1. General Policy on returns and Cancellations

          • All refund or cancellation requests will be processed in the form of a credit note issued by the Company.
          • Credit notes will be issued within 7 business days from the date the returned goods are received by the Company, subject to successful verification and quality check.
          • It is the customer’s responsibility to ensure that returned items are in unused, undamaged, and in resalable condition, with original packaging.
          • Credit notes shall remain valid for a period of 90 days from the date of issuance.

          2. Ineligible Returns and Cancellations

                • No return or cancellation will be accepted for orders placed during offers, schemes, or promotional campaigns.
                • Products returned without prior approval, or those not meeting the inspection criteria, may be rejected and returned to the customer.

                3. Reporting Damages or Defective Goods

                      • If goods are received in a damaged or defective condition, the issue must be reported to the Company within 2 days of delivery.
                      • Customers must provide clear photographic or video evidence of the damage through:
                        • The Kelachandra Digital Platform (KDP)
                        • Our official customer care helpline (0481 2430386)
                        • Or directly via our authorized sales executives
                      • Upon verification, a suitable resolution will be offered, which may include replacement or issuance of a credit note, at the Company’s discretion

                      4. Cancellation Conditions

                          • Orders maybe cancelled on the same day of purchase before 6pm and a corresponding credit note will be issued within 7 working days.

                          5. Refund Mode 

                            • Refunds, where applicable, are processed as credit notes, which can be redeemed against future purchases.
                            • Cash refunds or bank reversals are not standard practice and will only be considered under exceptional circumstances, subject to internal approval.

                            6. Return Shipping Responsibility 

                            • In the event of a return, the Company will arrange for return pickup at no cost to the customer.

                            7. Customer Support for Returns and Cancellations 

                            For any issues related to refunds, returns, or cancellations, our customer service team is here to help:

                            Customer Care Hours:
                            Monday to Saturday | 9:00 AM – 6:00 PM

                            Contact Us:

                                           Email: marketing@kelachandra.in

                                           Phone: +91 94471 48777

                            8. Policy Changes

                            Kelachandra reserves the right to revise or update this policy at its sole discretion. Customers are encouraged to review the policy periodically for the latest terms.

                            We appreciate your understanding and cooperation. At Kelachandra, we are committed to delivering quality products and dependable service across India.